@Koelle I am sorry that you did not receive everything as quickly as we both would have liked. I am however happy to hear that you now have received everything. Hopefully things are now getting back to normal and our delivery times should be improving. I hope that you will order gain and give us ano...

Hello All, Please continue to bear with us. We are working very hard to ensure that tracking information is updated where needed and that everyone receives their order(s) as soon as possible. I guarantee that you will receive what you have bought. Thanks for your patience and understanding. -IAIN Fr...

Hello all. Firstly, please accept my apologies for not being on here sooner. I have been very ill, and left the business with someone else to run. Unfortunately they have let me and more importantly you all down. I am very sorry for this. I am now back at the helm and will do my best to rebuild the ...

@TMB2018: We always try our best to ensure that our customers receive their parcels. I am happy that everything is now resolved.

-Iain

HELP DESK UPDATE It would appear that we have had some issues with sending emails through our HelpDesk. This issue has now been resolved by our technical team. We are currently going back over all affected HelpDesk tickets. Please bear with us whilst this happens. We will get to your enquiries short...

@TMB2018: Please send me a private message on here with details of your order (Name, Address and Order Number).

I will then personally look into this for you.

Many Thanks,

-Iain

Hallo zusammen, Als Dankeschön an dieses Forum, uns über die Jahre hinweg zu unterstützen, möchten wir allen Mitgliedern einen exklusiven Rabatt anbieten. Geben Sie einfach: MENSHELP20 an der Kasse ein und Sie erhalten 20% Rabatt auf Ihre gesamte Bestellung. Es gibt keine Mindestausgaben und Sie kön...

I am sorry that you have not received any reply. This is most unusual. All emails are showing on our HelpDesk as having been replied to.

May I suggest that you send it by private message on here?

I look forward to your message.

-Iain

@Markus

Please send me details of your order number and the payment you made (Date, amount, Reference etc)

I will look into this for you.

Many Thanks,

-Iain

@HardestCore, @amore Thank you for bringing this to my attention. It would appear our emails were being blocked. This has now been resolved. All helpdesk enquiries have now been replied to. If you have still not received a reply (and it is not in your Spam/Junk folder) then please contact me again u...